Items may be returned within 15 days as
per our return policy. However once the item has been opened it cannot be
returned. It is suggested that you compare the item with the invoice.
To avoid any delay in processing your return or exchange, please read the
following policy and follow the instructions therein.
Damaged Goods
While we make every effort to prevent shipping damage, on rare occasions it may
occur. For your own protection, please do not sign for merchandise until you
have inspected it for damage, and retain the original shipping carton. If there
appears to be shipping damage, do the following:
-
Contact your local UPS/USPS office for a Damage
Inspection report.
-
Contact returns department days of your invoice date
via E-mail for Return Merchandise Authorization (RMA) number. -See How to
Receive an RMA Number
-
Request that UPS return the merchandise to the
address listed on the package.
-
Do NOT return the merchandise yourself as this may
delay your reorder or crediting
-
As always, please e-mail:
service@israels.com
, our customer service department if you have any further questions.
How to Receive an RMA Number
Please provide us with the following information in order to receive a Return
Merchandise Authorization (RMA) number. All return requests should be submitted
via e-mail:
service@israels.com
.
-
Order confirmation number or customer PO number from
the packing slip.
-
The name of the product you wish to return, and the
store from which the product was purchased.
-
Customer name.
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Reason for return (defective, broken etc.)
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Whether you want a refund or a replacement.
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Customer's e-mail address.
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Please state if the product has been opened or worn.
RMA Policy
-
We can not accept any return without an RMA number.
-
Request for an RMA number must be made via e-mail:
service@israels.com
within 15 days.
-
Please allow up to 48 hours for an RMA number to be
issued.
-
RMA numbers are good for 10 days.
-
All items must be in original condition, with all
packing materials, manuals, registration cards, etc. included.
-
Please remember to include your packing slip from the
original order.
-
You must write your RMA number on the outside of the
package. The RMA number is good for only one (1) item and must match the
product authorized for return.
-
All other non-defective item returns will be charged
a 15% restocking fee.
-
Customer must pre-pay all shipping and handling.
-
Returned items must be sent via UPS, Federal Express,
or any other courier that issues a tracking number. Please E-mail tracking
number to
service@israels.com
.
-
Please allow 2-4 weeks for credit.
-
For replacements, you will need to place a new order.
Please use E-mail for placing the new order. Please include previous order
number, RMA number, and complete credit card information.
-
If part of a product becomes defective, the entire
product must be returned for credit or replacement.
Typographical Errors
In the event that a product is listed at an incorrect price due to
typographical error or error in pricing information, we shall have the right to
refuse or cancel any such order, whether or not the order has been confirmed
and your credit card charged. A credit shall be issued immediately to your
credit card account for the amount charged in the incorrectly priced order.
Disclaimer
Seller hereby expressly disclaims all warranties either expressed or implied
warranty of merchantability or fitness for a particular purpose. This
disclaimer by the seller in no way affects the terms of the manufacturer's
warranty if any. Title to items herein being purchased is retained by the
seller until the purchaser pays for the goods and only at that time does the
title pass to the purchaser. If items herein are being purchased for purposes
of export, purchaser must obtain from the Federal Government certain export
documentation before shipping to a foreign country. In addition, manufacturer's
warranties for exported items may vary or even be rendered void. If you have
any questions, please inquire. Any and all liability is only for the products
purchased.
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